Privacy Policy | Five Star Vacay
Privacy Policy
Effective Date: October 28, 2025
Last Updated: October 28, 2025
Welcome to Five Star Vacay, accessible at www.FiveStarVacay.com.
At Five Star Vacay, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or book a stay through our services.
If you have questions or require more information, please contact us at greatstays@fivestarvacay.com.
This Privacy Policy applies only to online activities conducted through our website and booking engine. It does not apply to information collected offline or through third-party channels not owned or operated by Five Star Vacay.
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1. Consent
By using our website, you consent to this Privacy Policy and agree to its terms.
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2. Information We Collect
We may collect the following types of personal information:
• Contact Information: Name, email address, and phone number.
• Booking Information: Guest names, dates of stay, property booked, and payment details.
• Communication Data: Messages, inquiries, or attachments you send to us.
• Technical Data: IP address, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and number of clicks (collected via log files and analytics tools).
We make clear why we are collecting your data at the time we request it.
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3. How We Use Your Information
We use the data we collect to:
• Provide, operate, and improve our website and booking services
• Personalize and enhance your experience
• Manage reservations, payments, and guest communication
• Send booking confirmations, updates, and promotional information
• Respond to inquiries or support requests
• Analyze website performance and prevent fraud
• Comply with applicable laws and regulations
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4. Log Files
Like most websites, Five Star Vacay uses log files. These help us analyze trends, administer the site, track visitors, and gather demographic insights. None of this data identifies you personally.
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5. Cookies and Tracking Technologies
We use cookies to:
• Store visitor preferences
• Optimize website speed and performance
• Customize web content for returning users
You can choose to disable cookies through your browser settings. However, doing so may affect certain website functions.
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6. Data Retention
We retain personal data only as long as necessary to:
• Fulfill reservations or legal obligations
• Resolve disputes and enforce agreements
• Support financial recordkeeping and tax requirements
After this period, data is securely deleted or anonymized.
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7. Data Security
We employ appropriate technical and organizational measures to protect your data, including encryption, secure servers, and limited access protocols.
However, no method of transmission over the Internet is 100% secure; by using our site, you acknowledge this inherent risk.
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8. Third-Party Services
We may share limited data with trusted third-party vendors who help us operate our business — including payment processors, channel partners (e.g., Airbnb, Booking.com, Expedia), and analytics providers.
These parties are bound by confidentiality agreements and may only use data as necessary to perform their services.
We never sell, rent, or trade personal data to outside marketers.
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9. CCPA Privacy Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), you have the right to:
• Request disclosure of what personal data we collect and how it is used.
• Request deletion of personal data collected about you.
• Opt out of the sale of personal data (note: Five Star Vacay does not sell personal data).
To exercise any of these rights, contact us at greatstays@fivestarvacay.com. We will respond within one month.
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10. GDPR Data Protection Rights (European Residents)
If you are located in the European Economic Area (EEA), you have the right to:
• Access – Request copies of your personal data.
• Rectification – Correct inaccurate or incomplete data.
• Erasure – Request that we delete your data under certain conditions.
• Restriction – Request limited processing of your data.
• Objection – Object to how your data is processed.
• Portability – Request transfer of your data to another organization or directly to you.
Requests can be made by emailing greatstays@fivestarvacay.com, and we will respond within 30 days.
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11. Children’s Privacy
Five Star Vacay does not knowingly collect personal information from children under the age of 13.
If you believe your child has provided such information, please contact us immediately, and we will promptly remove it from our records.
We encourage parents and guardians to monitor their children’s online activity.
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12. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or data handling of those websites.
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13. Changes to This Privacy Policy
We may update this policy periodically to reflect operational, legal, or regulatory changes. The latest version will always be posted on this page, with the effective date noted above.
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Contact Information
If you have questions about this policy or wish to exercise your data rights, please contact us at:
📧 greatstays@fivestarvacay.com
🌐 www.FiveStarVacay.com
© Five Star Vacay. All rights reserved.
